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225 - Scandic accessibility e-learning, Scandic hotels, Sweden
C
ONTACT
Scandic hotels
Mr. Magnus Berglund
Sweden
http://www.scandichotels.com/Always-at-Scandic/Special-needs+46 8 51735000
magnus.berglund@scandichotels.comO
VERALL GOAL
/
MISSION
Description: Scandic Hotels is the first hotel chain in the world to offer an interactive online training in accessibility that
focuses on advice, tips, tests, and instructional videos showing how to provide excellent service for guests with
disabilities. Virtual e training acted as a subcontractor to training solutions provider Interactive and provided the virtual
training environment embedded in this e learning.
T
HE SOLUTION THAT HAS BEEN DEVELOPED
It is sometimes hard to teach new team members of difficulties for the guest that might have any sort of disability. With
a familiar environment and the method/pedagogy used in the training we have created an overall awareness and
understanding among all our staff when it comes to accessibility in Scandic hotels. We haven´t seen any other e-learning
solution that is going directly on service for the guest that might have any sort of disability.
C
OUNTRY IN WHICH IT WAS DEVELOPED
:
Sweden
C
OUNTRY
/
COUNTRIES IN WHICH IT IS OPERATING
:
Sweden, Finland, Denmark, Norway, Poland, Germany, Belgium
F
ACTS ABOUT SIZE AND SCOPE
4.
More than half of our 13 000 employees have completed the training
5.
Thousands of people outside Scandic have competed the training
OUTLOOK
Scandic has chosen to make the training available to everyone on its website. The hope is that this unique training
programme, which sheds light on some of the many disabilities there are, will benefit people outside Scandic too.
Particularly those working in the travel and tourism industry.